Customer Success Manager

€ 4,000 - € 5,000 | 32-40 hours | Hybrid working

Accelerating growth together — your strategic and operational point of contact

As a Customer Success Manager, you are the dedicated point of contact for your clients. You make sure goals and expectations are clear and that projects run predictably. From tight scoping and clear roadmaps to growth and further development — you keep everything on track and ensure clients truly move forward.

You orchestrate your accounts: challenging clients and internal teams, adding structure, and keeping everyone sharp. You identify opportunities, define a realistic route, and make sure the team knows exactly what’s needed to achieve goals. You also carry commercial responsibility: spotting growth opportunities, safeguarding results, and helping the business move forward.

Apply About us

Your main challenges

You translate business challenges into digital marketing strategies and tactics. You provide direction, maintain oversight, and ensure we deliver results together, step by step. You guide your colleagues, motivate them, and help them achieve maximum impact — for both the client and Follo.

In short, your challenges include:

Owning a client portfolio: you know their challenges, goals, and ambitions.
Creating a stable foundation for clients: acting as their first point of contact and senior sparring partner.
Structure and control: roadmaps, deliverables, planning weekly meetings, and running QBRs.
Account plans & growth: driving upsell, retention, and account expansion.
Stakeholder management: working with in-house specialists, marketing, and e-commerce managers — you keep communication smooth and expectations clear.
Measurable results: making client impact and internal margin/billability transparent and tangible.

Your growth opportunities

What you can expect from us

Let’s be honest: great work deserves great conditions. And we’ve got that covered.

Salary

A gross monthly salary between €4,000 and €5,000, based on a 40-hour workweek.
We reward impact, not just presence. You grow? Your salary grows with you.

Pension & security

A pension plan with no mandatory personal contribution. Properly arranged, so you can look ahead with confidence.

Travel & remote work

Travel allowance or an NS Business Card.
A work-from-home allowance and a budget to set up your home office properly.
Hybrid working: around 50/50 office and home. Flexible, mature, and built on trust.

Balance & time off

26 vacation days per year.
Option to purchase additional days.
8% holiday pay (yes, that’s properly taken care of).
Ready for something bigger? A sabbatical is an option.

Ownership & impact

A high level of freedom and responsibility: you own your work.
Ideas don’t disappear into a drawer here — you get a real platform.
Collaboration with smart, driven colleagues who support each other and want to grow together.

Your profile

What we expect from you

Agency experience (3+ years): several years within a digital or performance marketing agency, with broad online marketing knowledge.
Strategic insight: you know what it takes to achieve business and marketing goals.
Commercial mindset: you spot opportunities and translate them into concrete client proposals.
Proactive, entrepreneurial attitude: you take ownership and think in solutions.

Why us?

Follo is not just another agency. We’re driven by results, data, and true collaboration. We’re pioneers, we dare to think differently, we value clarity, and we finish what we start — not sooner, not later. We work for clients like 1BOX, De Notenshop, VIA VAI, Vitaminstore, and many more great brands.

If you thrive on structure, impact, real client relationships, and responsibility, this role is your opportunity. You make the difference — for our clients and within Follo.

Apply

Klaar om impact te maken als Customer Success Manager?

Laat van je horen. Solliciteer direct! Nog vragen? Mail gerust naar Roanne via [email protected]. Tot snel!

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